|Navigant Associates has partnered with Miller Heiman Group, a global leader in sales strategies, skills, and insights. As an Independent Sales Consultant, Navigant can provide this suite of products in a customized fashion to fit your business needs. Prior to becoming a representative of Miller Heiman, the partners of Navigant were clients and have real world experience with these products. Our lessons learned can be your benefit when working with us.||
You know as well as anyone that B2B selling is not like it used to be. More hoops to jump through, more buyers in the process and customers who expect even more from their partners. Now more than ever, preparation and a consistent approach is required to make the sale and build a long-term relationship to reach the customer in a way that inspires them to buy from you, and buy from you for a long time.
For a business to be truly customer-centric, it must have the framework, process and skills to make every customer interaction a success. At the closest point to the customer, you must manage relationships and the opportunities those relationships provide.
You must also create more opportunities based on the customer’s needs. Surrounding your customer relationships and opportunities, your success depends on having the right organizational structure, tools and management to execute your strategy and support the customer experience.
Miller Heiman Group is uniquely positioned to design the capabilities required for you to put the customer at the heart of everything you do.
If you’re involved in B2B selling, you don’t need a research study to tell you how much the environment has changed. Customers are better informed, and more demanding, and the competitors are more capable and more plentiful. We know you need an edge: one that’s repeatable, scalable, and consistent. That’s the inspiration for our Be Ready solutions, the most comprehensive solution suite focused on revenue performance improvement. Because the world has moved beyond training to transformation and enablement as a business initiative.
Sales Ready is the most comprehensive suite of sales performance solutions in the industry. It includes familiar products like SPIN Selling, Conceptual Selling, Strategic Selling, Professional Selling Skills and Large Account Management Process (LAMP). But those are only the beginning. Sales Ready can help you overcome a specific challenge, improve results, or even transform your entire sales organization.
Talent is critical to your success. You need the right talent in both leadership and in your individual performers. Using a powerful combination of skills assessment and insight instruments, Talent Ready measures both of these groups — for your existing employees and your potential new hires.
Processes. People. Leadership. If any of those components are wrong, you can’t execute your organization’s strategy for maximum effectiveness. Strategy Ready identifies how each of these areas affects your organization’s performance through sales and how you can improve any deficiencies. It then provides the tools for you to benchmark your organization’s progress.
More than thirty years of experience. More than a million people trained. A foundation in well-known brands like AchieveGlobal and Impact Learning. That’s Service Ready. It provides the skills, methodology and training to give your customers the best experience possible. Service Ready goes far beyond Customer Service, showing people across the organization how their actions put the customer at the center of everything your organization does.
A new generation of learners demands a new method of learning. Learner Ready offers the most sophisticated learning platform available through our partnership with Intrepid Learning. It also offers traditional classroom learning and e-learning. Most importantly, it offers you the chance to customize programs tailored to your organization’s employees and how they learn best.
Powered by CSO Insights, Insight Ready gives you the insights you need to understand what’s working well in your organization and what’s not working at all. It offers the best research possible with constantly updated data. And that’s exactly what you need, because data drives business in today’s marketplace.